Frequently Asked Questions

ALT 5 Pro Support

Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.

ALT 5 Pro is a proprietary trading platform and cryptocurrency exchange where by you can buy, sell and hold Bitcoin, Bitcoin Cash, Bitcoin SV, Litecoin, Ethereum, Tether, Ripple, Physical Gold, and Physical Silver.

You can register for an ALT 5 Pro account by clicking Register Now button in the navigation menu at the top of this website or click here to register for an account.

ALT 5 Pro is 100% free to join and you will not be charged any fee to register an account with us.

The process is simple and quick. Just register here by entering your details. Once your account is created, you will access to our dashboard. You will then need to verify your account before loading your account with any funds for trading.

We have partnered with iComply for verification purposes and you will need to verify your personal details, address and identity by providing drivers license or a passport as well as a utility bill to confirm address.

To prevent identity theft or fraud, you’ll need a photo ID to make sure it’s really you.

Once your account is verified, you will be able to deposit funds to your account with cryptocurrency or fiat currency.
  • Click on the menu icon at the top right.
  • Click on Balances from the drop down menu.
  • Choose your asset and click the blue Deposit link.
  • Instructions will pop up for your preferred choice of deposit.
  • Enter the amount that you would like to deposit.
Funding your account with Interac e-Transfer is free processed and funds are available quickly (Some banks delay sending the e-transfer up to an hour)
  • Initiate an Interac e-transfer to [email protected] from you financial institution. In the message section include your account email .
  • Once you’ve successfully sent an Interac e-transfer from your online banking platform you will receive and email notification as soon as it has been credited to your account.
NOTE: Failure to add you account email in the message can delay receipt of your e-transfer.

The limit price is the price at which you want a limit order to be fulfilled or better.

  • A limit order buy can only be executed at the limit price or lower
  • A limit order sell can only be executed at the limit price or higher

The price you set for limit orders depends on how quickly you want the order to fill and on your opinion about where price will be in the future.

If you are willing to wait and think that price will move in your favor in the future, then just set the limit buy or sell price to where you think price will move in the future.

If you want the limit order to fill as quickly as possible, look at the current order book to determine your limit price. You can find the order book under the "Order Book" tab at the bottom of your order form.

 

Click the menu icon at the top right hand side. Click on Balance from the menu. You will be able to see your balance on this page. You will also receive an email notification of your deposit made.

Select withdraw from in your dashboard. You will be asked the preferred method of withdrawal.

How do I transfer cryptocurrencies

Bitcoin, Bitcoin Cash, Bitcoin SV, Litecoin, Ethereum, Chainlink, Tether and Ripple.

Physical Gold, and Physical Silver.

Why am I getting trading confirmations?

In order to contact our support team you can use the following address: [email protected]

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